Privacy policy

Last updated: 3 July 2026

1. Who we are

Explera Vacations Private Limited (“Explera Vacations”, “we”, “us” or “our”) is an IATA-certified travel company registered in India (CIN U63030GJ2019PTC108425), with its registered office at S-021, Surat Diamond Bourse, Dream City, Khajod, Surat — 395007, Gujarat, India. This policy explains how we handle personal data when you use our website and services.

2. Information we collect

To arrange your travel we may collect and process:

• Contact details — name, email address, phone number and postal address.
• Identity and travel documents — passport details, photographs, visa history and dates of birth, as required for bookings and visa applications.
• Booking information — travel preferences, itineraries, passenger details and booking history.
• Payment information — details needed to process payments and issue GST-compliant invoices.
• Technical data — basic website usage information collected to keep the site secure and working.

3. How we use your information

• To provide and manage your bookings for flights, hotels, holidays, visas, insurance and related services.
• To prepare and submit visa applications and other documentation on your behalf.
• To process payments and issue tax invoices.
• To communicate with you about your trip, including changes, confirmations and support.
• To meet our legal, regulatory and accounting obligations.
• With your consent, to send you relevant offers and travel updates, which you can opt out of at any time.

4. Sharing your information

We share personal data only as needed to deliver your travel — for example with airlines, hotels, cruise lines, tour operators, insurers such as ICICI Lombard and Aditya Birla, embassies, consulates and visa processing centres. We may also share data with payment processors and with authorities where required by law. We do not sell your personal data.

5. Data security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your personal data we cannot guarantee its absolute security.

6. Data retention

We keep your personal data only for as long as necessary to provide our services and to comply with our legal, tax and regulatory obligations, after which it is securely deleted or anonymised.

7. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

9. Contact us

For any questions about this Privacy Policy or your personal data, contact Explera Vacations Private Limited at holidays@explerainc.com or +91 95743 32299.